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Return Policy/ FAQ

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging.

Please keep the receipt.

Refunds are made within 7 working days.

 

FAQ - Frequently asked questions

 

To which countries does Knirps ship the Umbrellas ?

Knirps as a global brand ships worldwide. So in detail Knirps ships to Australia, Africa, USA, Singapore, Russia, Thailand, Hong Kong, China, Indonesia, Taiwan, Malaysia, Brazil, Mexico, Argentina and many other countries

How long does the delivery take?

Depends on the country but with dhl as our express premium operator in general about 2 working days

Do I have a warranty with Knirps?

Yes Knirps provides a 1 year warranty on quality issues

Do the umbrellas have uv protection?

Yes all of the Knirps umbrellas have UV protection as a standard feature already since many years. In countries with very aggressive uv rays as for e.g. in Australia or Thailand the Knirps umbrella will provide you with a premium su, heat and uv protection.

 

What is your lightest umbrella?


The Knirps Travel is a particularly flat pocket umbrella and weighs only 195g/6.9oz – perfect for daily use and travelling.

 

Which Knirps umbrella is the sturdiest?

We aim to manufacture all of our umbrellas with a robust design. They are tested during the development phase in a special wind tunnel in independent institutions. Additionally, test laboratories have proved that our umbrellas distinguish themselves by an above-average level of stability when exposed to high winds.

 

You are looking for a stick umbrella with extremely easy handling that can be opened and closed with little effort?

For women, we offer the Long Automatic umbrella or the T.703, which is available year round in many attractive designs. For men, we recommend the Extra Long Automatic, the T.900 and the T.903 – from stylish and chic to classy and elegant.

Why is a Knirps umbrella more expensive than other umbrellas?


Knirps is the only brand worldwide focusing solely on umbrellas. For more than 85 years, Knirps has been focusing on the advancement and improvement of umbrellas. Knirps uses high quality materials like aircraft aluminum or carbon elements, which are used in motorsports as well. Thanks to quality workmanship you will enjoy your Knirps rain umbrella or sun shade for years to come.

 

Do Knirps sun shades offer UV protection?


All of the Knirps premium sun shades offer highest UV protection (80-100) and are available in various color designs and different sizes.

 

How do I find a specific item in the Knirps Online Shop?


To the right of the page, next to the magnifying glass you see the word “Search”. Please click on “Search” and the search field will open up underneath. Now you can enter a search term, i.e. “T.200”, “Duomatic”, “Knirps X1” or “Oasis Sun Shade”. You can also enter an item number in the search field. Now you can either press enter or click on the magnifying glass to conduct the search.

 

How safe is it to order from the Knirps Online Shop?


If you order a rain umbrella or sun shade from the official Knirps Online Shop you are on the safe side and you will receive a 100% authentic brand product. Our payment providers (PayPal, credit card,) guarantee highest security and transfer data with modern encryption technology (SSL).

 

When will I receive an order confirmation?


As soon as you successfully placed your order, you can relax, lean back and look forward to your Knirps umbrella. You will receive an automated order confirmation mail. If you don’t receive one, please check your spam folder. If you can’t find the email there either, please contact the Knirps Online Shop team.

 

Do I have to sign up or register to order?


No, you do not need to register to place an order. You can order as a guest, only entering your first and last name, your billing and delivery address, as well as your email address. Please make sure to check the box at: “Do not create a customer account”.

 

My umbrella was damaged by strong winds. Is this covered by your warranty?


Even though we aim to construct absolutely reliable umbrellas made of robust, high-quality materials, damages from normal wear and tear or high wind are not covered by our warranty.

 

Can you repair my Knirps umbrella?


Yes. If you have ordered your umbrella from the Original Knirps Online Shop, we offer this option. Please contact us or send us an email containing information on the model, i.e. Knirps X1, a photo of the damaged area, as well as a photo of the handle. You can also contact your authorized dealer. Additionally, we offer repairs in some of our partner countries.

 

How do I best care for my umbrella?


Let your fully opened umbrella air dry. Once it is dry, close/fold it and close the band, but not too tight. If you need to clean your umbrella, use a soft cloth moistened with plain water as cleaning products may destroy the waterproof coating.


During the ordering process you may change your order at any time. As soon as the order has shipped, though, it can only be canceled.