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Return Policy/ FAQ

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging.

Please keep the receipt.

Refunds are made within 7 working days.

 

FAQ - Frequently asked questions

 

To which countries does Knirps ship the Umbrellas ?

Knirps as a global brand ships worldwide. So in detail Knirps ships to Australia, Africa, USA, Singapore, Russia, Thailand, Hong Kong, China, Indonesia, Taiwan, Malaysia, Brazil, Mexico, Argentina and many other countries

How long does the delivery take?

Depends on the country but with dhl as our express premium operator in general about 2 working days

Do I have a warranty with Knirps?

Yes Knirps provides a 1 year warranty on quality issues

Do the umbrellas have uv protection?

Yes all of the Knirps umbrellas have UV protection as a standard feature already since many years. In countries with very aggressive uv rays as for e.g. in Australia or Thailand the Knirps umbrella will provide you with a premium su, heat and uv protection.